"Genpact Hiring: Associate – Triage Data Surveillance Specialist in Gurugram, India (ANA018634)"
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| Apply Online: Genpact Associate |
Genpact, a global leader in AI-driven business transformation and digital innovation, is inviting applications for the role of Associate – Triage Data Surveillance Specialist (ANA018634) in Gurugram, India. This position is a great opportunity for professionals with backgrounds in engineering, medical devices, or quality assurance who are passionate about problem-solving, complaint evaluation, and regulatory compliance.
Key Responsibilities:-
As an Associate – Triage Data Surveillance Specialist at Genpact, your responsibilities will include:
- Reviewing discovery reports for medical devices distributed by the client.
- Generating the Final Universal Code (FUC) and determining investigation requirements.
- Performing tier classification for complaints.
- Communicating with customers, technicians, and stakeholders to resolve issues.
- Recording complaint details into the ETQ database and ensuring timely case closure.
- Assessing incident severity and recommending corrective actions.
- Supporting audits through complaint file reviews.
- Training employees on complaint handling processes and regulatory requirements.
- Providing technical analysis for incoming service reports.
Required Qualifications & Skills:-
Minimum Requirements:
- Bachelor’s Degree (Engineering/Science/Medical Devices preferred).
- Strong decision-making and analytical skills.
- High level of accuracy and attention to detail.
- Excellent written and verbal communication.
- Exposure to quality assurance, medical devices, or technical support preferred.
Preferred Skills:
- Previous experience as a repair service technician, SQE, inspector, or technical support professional.
- Ability to work effectively under deadlines and pressure.
- Knowledge of regulatory compliance and complaint management.
- Multilingual skills (English, Spanish, Russian, Czech, Japanese) will be an added advantage.
Why Join Genpact?
Working with Genpact offers career growth in both healthcare technology and digital innovation. Benefits include:
- Being part of AI-powered transformation projects in healthcare.
- Mentorship and continuous learning opportunities.
- Exposure to a global and inclusive work culture.
- A dynamic role combining medical device safety, quality assurance, and data systems.
How to Apply:-
Interested candidates can apply directly through the official portal:
Apply Here
FAQs:-
Q1: Where is the Genpact Triage Data Surveillance Specialist role located?
The position is based in Gurugram, India.
Q2: What kind of background is ideal for this job?
Candidates with engineering, medical devices, or quality assurance backgrounds are preferred.
Q3: Does Genpact offer global exposure in this role?
Yes, the role involves working in a global, innovation-led environment with opportunities for career growth.
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